Terms of service

In force since 10/08/2026.

01Who provides the service

Ukari is operated from Paraíba, Brazil. Contact for anything contractual: negocios@ukari.com.br. For security reports: security@santela.com.br.

02What you are contracting

Access to Ukari ERP, Ukari Link and Ukari Vault, as described on the pricing page, in the plan you chose. The free plan is not a trial: it does not expire and does not become paid on its own.

03Your content is yours

We claim no ownership over anything you store or share. We do not use your content to train models, we do not sell it, and we do not hand it to third parties except under a court order we are legally bound to comply with.

For vault notes, the point is stronger than a promise: they are encrypted before they leave your device, and we have no key. A court order reaches ciphertext.

04What you may not do

• Use short links to distribute malware, phishing or content that impersonates someone else.
• Automate account creation, or try to get around plan limits by creating several.
• Attack the service — load testing, scanning or intrusion attempts without written authorization from us.
• Resell access without a written agreement.

Abuse of the short-link service gets the link removed immediately, without prior notice. It is the only feature here that can harm a third party who never chose to use us, and that changes the balance.

05Payment, renewal and cancellation

• Subscriptions are monthly and renew automatically until you cancel.
• Cancel from your account, at any time, with no phone call and no ticket.
• Cancelling keeps access until the end of the period already paid.
• Prices are final. There is no tax added at checkout.
• Payments are processed by Mercado Pago. Card details never reach our servers.
• You can pay by card, with an automatic monthly charge, or with Pix, buying a period up front. A Pix purchase does not renew on its own.

Right of regret: within 7 days of the first purchase, under article 49 of the Brazilian Consumer Code, write to us and we refund in full.

06If we change the price

You are told at least 30 days in advance, by email, and the new price only applies from the next renewal. If you do not agree, cancel before it and nothing is charged at the new amount.

07Availability

We do not offer a contractual SLA yet, and saying so plainly is worth more than a number we cannot back. What we do commit to: planned maintenance is announced in advance, and an incident that affects the service is reported by email to whoever is on a paid plan.

Vault notes keep working offline for reading on the device that already holds them — an outage here does not lock you out of what is already on your machine.

08Ending the relationship

You can delete your account at any time, from the account itself, and everything goes with it. Export first if you want to keep anything: after deletion there is nothing to restore.

We can suspend an account that breaks section 04, and we say why when we do. Outside abuse cases, we give 30 days' notice before discontinuing a paid service, and refund the unused period.

09Limits of our responsibility

We answer for what is under our control: keeping the service running, keeping your data as described in the security page, and not doing with your content anything other than what is written here.

We do not answer for the loss of a passphrase that only you hold, for a device of yours that is compromised, or for what someone who legitimately received your link does with it. These limits are stated on the security page, in plain language, before you subscribe.

10Changes to these terms

Any change that reduces your rights is announced 30 days in advance by email. Corrections of wording and clarifications take effect on publication, with the date updated at the top.

11Applicable law

Brazilian law, including the LGPD (Law 13.709/2018) and, where the relationship is one of consumption, the Consumer Code. For anything that cannot be resolved by conversation, the forum is the one of the consumer's domicile.